Returns Policy

What is our return policy?

You have thirty (30) days from the date you receive our products to contact us for a return authorisation (RA) number to return the item for a 100% refund (excluding shipping fee). Please ensure the products returned are in good physical condition (not physically broken or damaged). All accessories originally shipped with your order must be included with the return.

How to get the RA Number?

If you need to return an item, please follow the simple steps below:

1. Call or email us within thirty (30) days of receiving the item to get your return authorisation (RA) number.
2. We will issue the RA number and ship the return shipping label to you and you’ll need to pay for the return shipping cost.
3. Once you receive the shipping label, please return the item (and any accessories included) in the original package. Include a note with the RA# and a brief description of the issue that caused you to return the item.

Returns should be sent to the address provided with your RA number. Once we receive the returned item, we will process the refund within 3-5 business days.

What is our return address?

Our return address is Airdog Ireland, The Brewery Business Park, Dundalk, Co. Louth A91 AV84